Return or refund requests must be submitted within 7 days of the date your order is marked as delivered, subject to the conditions for your product category.
Items must be intact, unused, free from buyer-caused damage, and include all original packaging, tags, accessories, and any accompanying gifts.
To submit a request, email admin@camosignal.com with your order number, reason, and supporting evidence. Please wait for approval and return instructions before sending anything back. Our support hours are Monday–Friday, 8:00 AM–5:00 PM, with general inquiries answered within 24 business hours.
Damages and issues
If you receive the wrong product, size, or color, or an item that is defective, damaged during shipping, or does not match its description, contact us within 7 days of receipt. Include your order number and clear photos or videos showing the issue. We will review your request and respond within 1–2 business days.
For approved seller-error claims, you may choose a replacement or a full refund of the amount paid for the order, with no return-related costs or fee deductions. Camo Signal covers all replacement shipping costs. Replacements follow our standard shipping timeframe, starting from the date your request is confirmed.
Exceptions / non-returnable items
We do not accept late requests; items used, damaged, scratched, or missing accessories due to buyer fault; or returns sent without approval. Requests may also be rejected if order verification information or valid evidence of a claimed seller error is missing.
Special promotional items and personalized products are non-returnable when stated on the product page. Once an order has been processed, Performance Gear products delivered as ordered are not eligible for exchanges, returns, or refunds due to a change of mind.
Exchanges
For Cotton products, you may request a return or an exchange for a different size or color within 7 days of receipt. Items must be unused, unwashed, undamaged, and retain their original tags and packaging. Exchanges are subject to availability.
For other products, contact us promptly to request changes before the order is processed. Cancellation requests for any order are accepted only if it has not yet been processed, packed, or handed over to the shipping carrier and require our official approval. Provide your order number and reason, and wait for confirmation. Approved cancellations are refunded within 3–7 business days.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@camosignal.com.
