Return, Refund & Cancellation Policy

Return / Refund Eligibility

To be eligible for a return or refund, your request must meet all of the following conditions:

• The request must be submitted within 7 days from the date the order is marked as delivered.
• The product must be intact, unused, and free from damage caused by the buyer.
• Original packaging, labels, accessories, and included gifts, if any, must be kept.
• The buyer must provide the order number and relevant proof, such as product photos / videos, invoice, etc.
• The product must not fall under the excluded categories listed below.

Buyer Error / Change of Mind

This applies when the buyer voluntarily requests a return for personal reasons, such as ordering the wrong product / size / color, changing their mind, no longer needing the product, etc.

This amount will be deducted directly from the refund. The remaining balance will be refunded after the process is completed.

Return process

1. Contact us with your order number and reason for the return.
2. Wait for confirmation and packing / return instructions from our support team.
3. Send the product back to the provided return address.
4. After the returned item is inspected, we will process the refund, minus shipping fees, within 3-7 business days.

Seller Error

This applies when the product received has an issue caused by the seller, such as the wrong product, wrong size / color, technical defect, damage during shipping, product not matching the description, etc.

Buyer Benefits

• The buyer will not be responsible for any costs related to the return.
• The buyer may choose either a replacement or a refund.

Process

1. Take clear photos / videos showing the product issue.
2. Contact us within 7 days from the date of receiving the item, including proof and your order number.
3. Our support team will review and respond within 1-2 business days.
4. Once the request is approved, choose your preferred resolution: replacement or refund.
5. Follow the instructions provided by our support team.

Order Cancellation

Cancellation requests are only accepted if the order has not yet been processed, packed, or handed over to the shipping carrier, and all cancellations require official approval from the seller.

Process

1. Contact us as soon as possible after placing your order.
2. Provide your order number and reason for cancellation.
3. Wait for official approval and confirmation from our support team.
4. If approved, the order will be canceled and payment will be refunded within 3-7 business days.

Non-Returnable Cases

• The request is submitted more than 7 days after delivery.
• The product has been used, damaged, scratched, or is missing accessories due to buyer fault.
• Valid proof cannot be provided for seller-error claims.
• The product has no invoice, order number, or verification information.
• The product is a special promotional item or personalized product, if stated on the product page.
• The buyer sends the item back without official confirmation from us.

Refunds

Contact Support

For any inquiries, please contact us: